We found 4 records
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| Supplier Details | Supplier Prices |
Griffin Training
Tel: 01 406 3851
145 Lakeview Drive, Co.Dublin, Swords, Ireland
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| Introduction to Customer Service From |
€198.00 |  |
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| Supplier Details | Supplier Prices |
CMIT
Tel: +353 (1) 2865783
College House, Co.Wicklow, Bray, Ireland
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| Certificate in Customer Service Excellence |
€485.00 | |
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Course Details
The aim of this course is to promote good practice in the provision of service to internal and external customers, and to develop skills in adopting ongoing quality improvements to provide better service levels. This course describes methods of ensuring that any service is geared to customers' needs and expectations. It is presented in modular format covering, measuring quality of service provision, setting standards and implementing improvements. The programme takes a case study approach throughout, demonstrating the impact of adopting good service delivery practice.
Students receive a course manual, assignments and studyguide, plus tutor support. The course documentation for this ASET accredited course is detailed and easy to read.
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| Supplier Details | Supplier Prices |
Professional Development Limited
Tel: 01 861 0700 / 021 4279511
Suite 11, Dublin 15, Blanchardstown, Ireland
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| Customer Service and Complaint Handling Course |
€550.00 | |
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What is covered?
The benefits of creating and presenting a professional image.
The essential communication skills; listening, questioning, verifying and explaining.
Step-by-step procedure for conducting a customer service transaction.
Developing confidence and basic assertiveness.
Creating adaptable customer care skills.
Handling difficult customer situations in a positive manner.
Turning complaints into opportunities.
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| Supplier Details | Supplier Prices |
PSM
Tel: + 353 (0) 1 660 6677
19 Pembroke Rd, Dublin 4, Ballsbridge, Ireland
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| Customer Service Excellence |
€795.00 | |
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About the Programme
The programme engenders the participants with the willingness and enthusiasm necessary for excellent customer care. The programme demonstrates how techniques alone fall short of the mark and that true service will leave both themselves and the customer happy and satisfied. This results in greater success for the whole organisation.
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